HELP FOR EVERYDAY SUPPLY TASKS
How-to guide
Find the right steps. Get back to your station.
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STEP BY STEP
Choose your task
Station requestsRequest supplies for your stationChoose items, enter quantities, and send one request.
- Open Station requests and check Choose station before starting.
- Select + Request supplies and enter Requested by.
- Scan the item code, or check I do not have the QR code or barcode to search by name or SKU. Select the correct item.
- Enter Amount requesting and select Add item. Repeat for each supply. For an unlisted item, use Item not on inventory list and describe its purpose.
- Review the added items, then select Submit request. Check the station history for the saved request.
On Station 1, “Item was issued when requested” is only for supplies already handed out. Use it only when that is accurate and provide the requested authorization.
Station requestsModify or cancel a requestUpdate an open request and keep its history.
- Open your station page and find the request in the history below Request supplies.
- For an update, select Modify request, enter Modified by and a reason, then adjust or add items.
- Select Save changes. Previously issued and denied quantities stay recorded; resolved lines cannot be removed or reduced below those quantities.
- If the request is no longer needed, select Cancel request instead. Enter who canceled it and why, then confirm.
Canceling a request does not return already-issued supplies to central stock. A Modified badge means an edit was recorded; the card includes who changed it, when, and why.
IssuingIssue supplies from a station requestReview availability, select the right product, and record the handoff.
- Open Issue supplies. Use Print all requested items if you need a pull list.
- Select a station with an open request. Review each requested item and the available central stock.
- Scan or select the correct inventory product when prompted. Check its code as well as its name, especially if two products have similar names.
- Enter the quantities actually being issued. Keep quantities you cannot supply pending, or deny them with a reason using the separate denial action.
- Enter the required identity and date/time, review the issue summary, and confirm the save. Check the updated request and stock afterward.
Only record supplies actually handed out. “Already issued / not picked up” resolves the request line without deducting central stock; use that option only when its wording fits the situation.
IssuingDeny a requested itemRecord a decision and reason without deducting stock.
- Open the request through Issue supplies and find the item you need to decline.
- Select Deny item request.
- Enter your name or employee number and a clear Reason for denial.
- Select Deny remaining quantity. The decision saves immediately; previously issued quantities and stock stay unchanged.
- The station history shows the denied quantity, reason, person, and time. A request closes after every line has been issued or denied.
“Unable to issue” skips the item for the current submission and leaves it pending. It is different from a saved denial.
InventoryReceive stock for an existing itemAdd a delivery to central stock without creating a duplicate item.
- Open Receive stock and scan or type the item’s barcode or QR code.
- Check the item name and current stock. If prompted after a QR lookup, attach a barcode only if it belongs to that same product.
- Enter the quantity received and, if needed, the updated cost per unit.
- Check the date/time, enter Completed by, and add a delivery reference in Notes when useful.
- Select Restock inventory and wait for confirmation. Verify the new quantity.
If a save has an uncertain result, check stock and history before starting a new receipt. Retry in the same form when appropriate; do not create another delivery just to see whether the first one saved.
InventoryAdd a new supply item and QR labelCreate a catalog record for a product that is not already listed.
- Search Inventory first. If the product already exists, use Receive stock.
- Select + Add supply item. Scan a unique item QR code or choose Generate QR. Save the QR image for the label.
- Keep barcode capture skipped if there is no barcode. Otherwise, enter the product’s barcode or comma-separated barcodes.
- Enter the item name, starting quantity, reorder level, date/time, and Completed by. Add unit cost, description, SKU, and notes when known.
- Select Add item, review the summary, check the confirmation box, and select Add item again to save.
Use a unique QR code for each product. A QR label identifies the item; it does not represent a separate stock quantity.
InventoryFind, edit, or remove a catalog itemSearch stock, correct an item, or remove it from the active catalog.
- Open Inventory. Use Find a supply to search by name or SKU.
- Use All supplies, Low stock, or Out of stock to narrow the list.
- Select Modify on the correct item to update its details or make a stock-count correction. Review the quantity before saving.
- If stock changed while you were editing, reload the inventory and review the current count before trying again.
- Use Delete only when the product should leave the active catalog. Read the confirmation and enter the required information.
Receiving a delivery should use Receive stock. Deleted catalog items leave the active list; their earlier transaction records are retained.
OverviewRead the daily supply overviewCheck open requests, central quantities, and replenishment needs.
- Open Overview to see open requests, low-stock items, catalog size, and central stock.
- Under Requests at a glance, select a station to see its open requests. Read the status text as well as the color.
- Use the Reorder list to find items below their configured minimum.
- Review The latest stock movements, or open Usage & reports for more history.
Central stock is the quantity held in supply. Request quantities and station holdings are separate measurements.
ReportsSearch usage and export a reportFilter movements, compare trends, and download the results.
- Open Usage & reports. It starts with the last 30 days. Choose another time period, including Year to date, or enter custom start and end dates.
- Use the Station, Supply item, and item/SKU/station search filters as needed. Select Apply filters. Apply changes before downloading an export.
- Read the summary cards and any $0-price notice. Explore Chart style, Measure, and time grouping. Bar and Share charts also let you compare supply items or stations; weeks start on Monday.
- Sort the item and station summaries by units, estimated cost, or name. Use Previous and Next to read transaction pages.
- Choose CSV, Excel (.xlsx), PDF / Print, TSV, or JSON and select Download export. It includes every matching record, not just the current table page. PDF uses the browser’s print workflow.
- Use Reset filters if expected records are missing, then check the date range again.
Cost totals use current catalog prices, so zero or changed prices affect the estimate. Negative stock movements, including downward corrections, can appear as usage.
SettingsChange the color theme or light/dark modeMake the workspace comfortable to read on your browser.
- Select Appearance in the top-right corner of any page.
- Choose Charcoal, Navy blue, Burgundy, Purple, Copper, or Royal blue from Color theme.
- Choose Use browser to follow the browser’s dark preference. Light mode is used when the browser reports light or no dark preference.
- You can also choose Light mode or Dark mode manually. Close the menu with Escape or a click outside.
Charcoal is the default palette. Choices save in this browser and apply across pages and open tabs. Request status colors remain red/pink, yellow, green, and gray in every palette.
SettingsUpdate notification addressesKeep the supply officer and administrator email list current.
- Open Administration.
- Under notification settings, review Supply officer email and Admin emails. Separate multiple administrator addresses with commas.
- Enter the admin key if your installation requires one, then select Save settings.
- If notifications still do not arrive, have the administrator check the configured mail service. Correct addresses alone do not verify delivery.
Appearance changes save automatically in this browser. The notification Save settings button is for the shared email settings.
Good recordsKeep stock and request records clearA few habits make handoffs and reporting easier.
- Check the item code before selecting a product with a familiar name. Avoid creating duplicate catalog records.
- Record quantities as whole units and use the same unit consistently for an item.
- Keep reorder levels and known unit costs current.
- Enter your name or employee number and useful notes when recording changes.
- After a conflict or uncertain save, check the current stock and request history before submitting another operation.
Use request status text and the color key together. A denial is recorded separately from an issue and does not deduct stock.
QUICK ANSWERS
Frequently asked questions
What do the request status colors mean?
Red/Pink: Pending. Yellow: Partially completed, with some quantity still pending. Green: Completed, with all lines resolved. Gray: Canceled or every item denied. Fully denied requests use gray even though they are closed.
These colors stay the same across all six color themes. Read the written status and any denial reasons too.
Can I work without a QR code or barcode?
Yes. In a station request, check I do not have the QR code or barcode and search for the item by name or SKU. In receiving and issuing, use the available code-entry or manual selection controls. Verify the product code when names are similar.
The camera scanner will not open. What can I do?
Allow camera access for this site in your browser or device settings, then try again. Close other apps using the camera if needed. If scanning is unavailable, use manual entry or item search so you can continue.
What if the item is not in inventory?
Search Inventory by name and SKU first. Station users can select Item not on inventory list and explain its purpose. Supply staff should match it to the correct existing product or use the add-missing-item flow before issuing it. If it cannot be supplied, record a denial with a reason.
Is “Unable to issue” the same as denying an item?
No. Unable to issue skips the item for the current submission and leaves it pending. Deny item request saves a decision and reason immediately and resolves the remaining quantity without deducting stock.
Why is the request still open?
At least one line still has a pending quantity. Issue the actual supplied quantity or deny the remaining quantity with a reason. The request closes when every line is resolved. Skipping a line or marking it unable to issue keeps it pending.
What does the Modified badge mean?
The request was edited after it was first submitted. The card shows when it changed, who made the update, and why. The badge is separate from the request’s Pending, Partial, Completed, or Canceled status.
Why can’t I see an older request on the station page?
Check that you selected the correct station. Station pages show requests from the past 30 days. An older request not appearing there does not mean its record was deleted. Supply staff can review relevant transaction history in Usage & reports.
Why can’t I remove an issued or denied item?
Issued and denied quantities are kept as part of the request history. A resolved line cannot be removed or reduced below its resolved quantity. Add a new request if a previously denied item is needed again.
The stock changed while I was editing. What now?
Reload the inventory and check the latest quantity. Someone else may have recorded an issue or delivery. Re-enter the correction using the current count rather than trying to overwrite it with the old number.
I lost connection during a save. Should I submit again?
First check current stock and request history to see whether the save completed. Do not start a new receipt or request to guess. If the same form offers a retry, keep the same details and retry there when appropriate. Contact the supply officer if the result remains unclear.
Why is the usage cost zero or different from an older report?
Cost reports use current catalog prices. An item with a zero price contributes zero estimated cost; changing its price can change the estimate for older movements. Downward stock corrections can also appear in usage. Check the item prices and transaction rows before using the total.
A pull list or PDF will not open. What should I check?
Allow popups for this site and try again. Pull lists and PDF exports open a print window, where you can choose a printer or Save as PDF if your browser provides it. Other report formats download as files.
Why is my theme light or dark on a different device?
Appearance choices are saved per browser. Use browser follows a dark preference when detected and uses light otherwise. A manual Light mode or Dark mode choice overrides automatic appearance in that browser. Choose the same settings on another device if you want them to match.
Why are notification emails not arriving?
Check the saved supply-officer and administrator addresses in Administration and check the recipient’s spam or junk folder. Delivery also depends on the configured mail service. Ask the administrator to check delivery if the addresses are correct.
One status key, in every theme
Read the written status and denial details as well as the color.
- Red/PinkPending
- YellowPartially completed
- GreenCompleted
- GrayCanceled or fully denied